Customer Service
I. Contact Us
II. Ordering
III. Shipping Info
IV. Returns
Mail-
- Drafting Equipment Warehouse
1525 E. Apache Blvd.
Tempe, AZ 85281
U.S.A.
Phone -
- Toll Free - 877-933-7238 or (877) WE DRAFT
- For Arizona Customers (480) 858-0024
- Mon-Fri 7:00 am to 5:00 pm
Saturday - Closed
(Arizona does not observe daylight savings)
Fax - (480) 858-9777
Email:
sales@draftingsuppliesdew.com
Online:
www.draftingsuppliesdew.com
How to Order -
-
Placing your order on the
shopping cart is the preferred method. If you wish you may also place the
order by phone, fax, mail, or email.
Minimum Order -
Payment -
-
For immediate shipping, we accept Visa, MasterCard,
American Express, and Discover Card.
-
Orders using business or personal
checks will be shipped when the check clears. Please make checks payable
to Drafting Equipment Warehouse.
-
There
will be a $25 charge for all returned checks.
-
Other certified
funds are also acceptable. We reserve the right to determine the method
of payment.
Shipping Charges -
-
Shipping charges and options will appear during checkout
before you are asked for your credit card information.
-
We offer Next Day Air, 2nd Day Air, 3-Day Select and
Ground Delivery
-
All quoted shipping charges are for
dock-to-dock delivery.
-
Our minimum shipping and handling charge is $7.50.
-
We do not ship C.O.D.
Sales Tax -
-
Arizona state and Tempe sales tax of 8.1% total applies to
orders sold to Arizona customers only.
-
We do not have jurisdictional position
to collect sales tax for any other state of the Union.
-
You acknowledge by your purchase your
moral and ethical responsibility to declare this internet purchase to your
state and pay appropriate taxes.
Confirmation Number -
-
Every order that is placed will receive a order
number.
-
This number will also be your receipt number.
-
Please use this number when communicating about your
order.
Shipping Charges & Times -
- Shipping charges appear during checkout. You will given shipping
charges and options before you are asked for your credit card.
- All orders are subject to a shipping and handling charge.
- We ship via Federal Express, U.P.S., U.S. Mail, or common carrier
freight lines.
- It is our option to fill orders from our stock or the
manufacturer/distributor.
- Manufacturers/distributors require lead times for manufacturing and/or
handling.
- We do not ship C.O.D.
- Any times quoted by the phone, fax, or email are estimated time to
shipping date.
- Add three to seven working days for shipping travel time.
- Longer ship times are normally encountered in coast to coast
deliveries.
How to Receive Your Shipment
-
** APPLIES ONLY TO FREIGHT DELIVERIES *
Does not apply to UPS and FedEx Deliveries
You can
view this
information as a PDF file, print it out and refer to it when
your freight arrives
Most freight companies will not call you to make a delivery appointment
unless you have specifically requested this service. To make your
delivery as easy and as smooth as possible please follow the guidelines
below:
- Unless you have contracted for an inside delivery or lift gate, the truck driver
is only responsible for moving your merchandise to the tailgate of their
truck. They are not responsible for unloading your merchandise.
Many drivers will gladly help you unload your freight, and some
may even help you get the items inside, but they are not obligated to.
There generally is an extra charge for a lift gate and inside delivery.
You may be able to contract services at the time delivery, however these
extra services will be billed to you.
- DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU:
- Count the number of cartons and verify that you have received the
correct number, which is on the Bill of Lading.
- Inspect the cartons carefully for any kind of rips, tears,
punctures, dents crushed corners, wetness or any other signs of possible
damage. If you even sense that there is any kind of freight
damage, OPEN THE CARTONS WHILE THE DRIVER IS PRESENT AND INSPECT THE
GOODS.
- If you see or feel that the merchandise is in good condition then
sign the Bill of Lading.
- If you feel that there is any kind of freight damage or you are
unable to open the cartons, but see that the cartons are not in perfect
condition, then note all visible details on the delivery receipt and
mark it 'Subject to Inspection' before signing it. We can not hold
the trucking company responsible for damage unless you note all damage,
or the problems with the outer carton, on the Bill of Lading.
Merchandise ownership passes from the manufacturer to the customer when
received by the freight carrier. Carrier responsibility is lost
without the proper signing for goods.
- If your merchandise is damaged, you must KEEP THE OUTER CARTON(S)
FOR INSPECTION
- If a shipment is in very poor condition, you have the option of
refusing the entire shipment. If you refuse items,
mark the bill of lading, "Refused Due To Damage".
- If you refuse any item that is not damaged, you will be subject to
extra freight charges on that item.
- If you receive any damaged merchandise or are unsure whether to
accept a damaged shipment please call us immediately Toll Free 1-877-933-7238. Claims of damage must be made within 7 days of customer receipt.
Please show these instructions to anyone else who may be receiving your
freight shipment.
Damaged/Missing Merchandise
-
** APPLIES ONLY TO FREIGHT DELIVERIES **
- If you feel that there is any kind of freight damage or you are
unable to open the cartons, but see that the cartons are not in perfect
condition, then note all visible details on the delivery receipt and
mark it 'Subject to Inspection' before signing it. We can not hold
the trucking company responsible for damage unless you note all damage,
or the problems with the outer carton, on the Bill of Lading.
Merchandise ownership passes from the manufacturer to the customer when
received by the freight carrier. Carrier responsibility is lost
without the proper signing for goods.
- If your merchandise is damaged, you must KEEP THE OUTER CARTON(S)
FOR INSPECTION
- If a shipment is in very poor condition, you have the option of
refusing the entire shipment. If you refuse items,
mark the bill of lading, "Refused Due To Damage".
- If you refuse any item that is not damaged, you will be subject to
extra freight charges on that item.
- If you receive any damaged merchandise or are unsure whether to
accept a damaged shipment please call us immediately Toll Free 1-877-933-7238. Claims of damage must be made within 7 days of customer receipt.
Pre-Approval -
- Unauthorized returns will not be accepted.
- Drafting Equipment Warehouse must give prior approval for any return
before shipment. No returns will be accepted or processed without prior
DEW authorization.
- No returns will be honored after 15 days from the date
of original shipment.
No Returns On... -
- We do not accept returns on electronic and precision equipment, such
as calculators, planimeters, etc.
- No claims for damaged merchandise will be honored after 7 days of
customer receipt.
Restocking Fee -
- All returns will be charged a 30% restocking fee.
- Drafting Equipment
Warehouse must give prior approval for any return before shipment.
- All
returns will be shipped at customer's expense in their original cartons.
- All returns will be subject to inspection prior to credit.
- Returns must
be in new condition for credit.
